Return Policy
Shipping & Return Policy
GENERAL FIREARM SALES
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Firearms will ONLY be shipped to licensed FFL dealers. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
ORDER FULFILLMENT
All orders are delivered by our agents or shipped promptly from our warehouse or in-stock inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. Missing items from shipments must be reported within 2 business days from date of receipt.
Returning Merchandise to TechOps International
A Return Authorization (RA#) Number is required for all returned merchandise and must be requested within 30 days of original invoice date. Contact your sales executive to request an RA#. You will receive an email with further instructions when your return request is approved.
RA#’s are valid for 10 business days from the date of issue.
All unauthorized returns are subject to a 10% restocking fee.
Merchandise that has been used or sold at retail is not subject to return to TechOps International and should be referred to the manufacturer’s warranty repair center.
All approved returns are subject to a 5% restocking fee and the dealer will be responsible for return shipping, unless the item was shipped by TechOps International in error, or the product is defective cosmetically or mechanically when it arrives at the dealer.
Return requests submitted for cosmetic reasons must be accompanied by pictures and will be approved for return at the discretion of TechOps International.
Once the returned item has been received and inspected, credit will be issued to the account.
Optics / Sights
Optics, Iron sights, and mounts must be brand new in the package to be eligible for return. If installation has been attempted or completed, returns will not be accepted by TechOps International and any issues should be referred to the manufacturer’s warranty repair center.
NFA Regulated Items
NFA regulated merchandise cancelled before shipment is subject to a 10% restocking fee.
NFA regulated merchandise that has been shipped and is being returned is subject to a 20% restocking fee.
Refused Shipments
First refused shipment = 5% Restocking Fee.
Second refused shipment = 10% Restocking Fee.
Third refused shipment = 15% Restocking Fee and account changed to prepay terms.
Questions regarding our returns policy? Contact us at 908-763-2700